General Terms and Conditions of Sale
1. Purpose
These General Terms and Conditions of Sale (GTC) and Access govern participation in the events organized by the non-profit organization Trolls & Legends, hereinafter referred to as "the Organizer".
The non-profit organization organizes two distinct events:
- The Trolls & Legends Festival (hereinafter "the Festival")
- The Summer Events of Trolls & Legends (hereinafter "the Summer Events")
Any ticket order for the Festival implies unconditional acceptance of these GTC.
Access to the Summer Events is free and open to all, subject to compliance with the internal regulations and safety instructions.
2. Ticketing (Festival only)
2.1. Purchase and Payment
Tickets for the Festival are available through the official ticketing service. Payment is made online by credit card. The order is considered final after payment validation.
2.2. Electronic Tickets
Tickets are issued in electronic form (e-ticket) and must be presented at the entrance of the Festival, either printed or on a mobile device. Each ticket has a unique barcode or QR code, valid for a single entry.
2.3. Validity and Control
Access to the Festival is subject to the presentation of a valid ticket. Partially printed, damaged, or unreadable tickets may be refused. An official ID may be requested to verify the match with the ticket.
3. Access to the Summer Events
Access to the Summer Events is free and does not require a ticket.
The Organizer reserves the right to limit access in case of high attendance or for security reasons.
Participants must comply with the internal regulations and safety instructions.
4. Prices and discounts (Festival only)
The prices of the Festival are indicated in euros, all taxes included.
Reduced prices may be offered under specific conditions. Corresponding proof must be presented at the entrance.
5. Ticket usage conditions (Festival only)
5.1. Non-refundable
Tickets are neither exchanged nor refunded, except in the case of total cancellation of the Festival by the Organizer.
In case of cancellation, only the tickets will be refunded, excluding ancillary costs (transport, accommodation, etc.).
5.2. Resale prohibited
The resale of tickets at a price higher than their face value is strictly prohibited.
The Organizer reserves the right to cancel any ticket acquired fraudulently.
5.3. Loss or theft
In case of loss or theft, no duplicate will be issued.
The buyer is responsible for the safekeeping of their ticket.
6. Access to events (Festival and Summer Events)
6.1. Security check
For security reasons, checks may be conducted at the entrance of the events.
Participants are required to submit to these checks.
Access may be denied in case of non-compliance.
6.2. Prohibited items
It is prohibited to bring dangerous objects, illegal substances, alcoholic beverages, animals (except guide dogs), or any other items deemed inappropriate by the Organizer into the event premises.
6.3. Behavior
Any inappropriate, violent, or discriminatory behavior may result in expulsion from the event without refund (for the Festival).
7. Modifications and cancellations
The Organizer reserves the right to modify the programming, schedules, or location of the events.
These modifications do not entitle to any refund (except for total cancellation of the Festival).
In case of total cancellation of the Festival, tickets will be refunded according to the terms communicated by the Organizer.
8. Right to image
By participating in the events, attendees agree that their image may be captured and used for promotional purposes, without compensation.
9. Personal data
The information collected during the purchase of tickets for the Festival is used solely for the management of the event.
In accordance with the General Data Protection Regulation (GDPR), users have the right to access, rectify, and delete their personal data.
10. Liability
The Organizer disclaims any liability in case of loss, theft, or damage occurring during the events, except in cases of gross negligence or intentional fault on their part.
11. Applicable law and disputes
These General Terms and Conditions are governed by Belgian law.
In case of a dispute, the courts of the judicial district of Mons will have jurisdiction.
Contact
For any questions or requests for additional information, please contact the Organizer at the following address: info@trolls-et-legendes.be